Byline:

Karen K. Harris

Issue:

VOL. XIX • Summer 2001 • NO. 4 (table of contents)

Abstract:

The first section of the article gives the reader information on what to look for when choosing an outsourcing or ASP provider. The second section provides information negotiating a service level agreement, including information on service levels, payment terms, customer responsibility, dispute resolution and confidentiality.

Related Articles:

• Do You Want to Step Outside? An Overview of Online Alternative Dispute Resolution

• Restatement (Second) of Torts Section 324A: An Innovative Theory of Recovery for Patients Injured Through Use or Misuse of Health Care Information Services

• Time to Pay Up: Internet Service Providers' Universal Service Obligations Under the Telecommunications Act of 1996

• Service Provider Liability for Acts Committed by Users: What You Don't Know can Hurt You

• Whether the Provider of an Online Archive of Previously Published Information can be Considered the Publisher of that Information, as Defined by 47 U.S.C. § 230(c), and Therefore, Liable for Public Disclosure of Private Facts